Customer Service Representative Trainee

Imperial Edutech Pvt Ltd•location_onRajagiriya, Sri Lanka (Remote)

work_historyFull-Timehome_workRemote

About the Role

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Customer Service Representative Trainee at Imperial Edutech Pvt Ltd | Vertex Jobs

Customer Service Representative Trainee

Imperial Edutech Pvt Ltd•location_onRajagiriya, Sri Lanka (Remote)

work_historyFull-Timehome_workRemote

About the Role

Join iMET's learner support team, handling enquiries from international students and providing first-line assistance across email, chat, and phone channels.

Responsibilities

Respond to learner and applicant enquiries via email, chat, and phone
Assist students with enrolment, system access, and academic queries
Log interactions accurately in CRM and escalate complex issues
Meet response-time and satisfaction targets
Participate in training on UK educational programmes

Requirements

A/L qualification or higher
Strong written and verbal English communication
Proficiency in MS Office and basic CRM tools
Customer-oriented mindset with ability to multitask

Skills

`Customer Service` · `Communication` · `CRM` · `Email Support` · `Attention to Detail`

What we offer

Remote work flexibility
International exposure
Structured training programme
Career advancement pathway

How to apply

Email your CV to **careers@imet.lk** with the position title in the subject line.

Or apply online: https://www.imet.lk/

About the Company

Imperial Edutech Pvt Ltd

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Imperial Edutech Pvt Ltd (iMET) is a Sri Lankan EdTech services hub and subsidiary of a UK-based education group. The company delivers end-to-end online education services including academic instruction, learner support, digital marketing, and content production to global education brands operating across 60+ countries.

Industry: Education Technology

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