Business Analyst (Client Facing)

About the Role

Own end-to-end client lifecycle from onboarding through long-term success, bridging business needs and technical delivery for a SaaS HR management platform.

Responsibilities

• Serve as primary client contact throughout their lifecycle
• Lead implementation and onboarding processes
• Translate business requirements into technical specifications
• Design and deliver customized training sessions
• Manage client relationships and identify retention risks
• Provide ongoing advisory on platform optimization

Requirements

• 1+ years in client-facing positions (Business Analyst, Implementation Specialist, or Technical Account Manager) in SaaS
• Exceptional presentation and communication abilities
• Strong analytical skills with business process documentation experience
• Degree in Business, IT, Communications, or related field

Skills

`Business analysis` · `Client relationship management` · `Requirements engineering` · `Training delivery` · `SaaS` · `Project facilitation`

What we offer

• Attractive remuneration package
• Guaranteed career growth