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Business Analyst (Client Facing)
Mint HRM•location_onColombo, Sri Lanka
work_historyFull-Timehome_workOn-site
About the Role
Own end-to-end client lifecycle from onboarding through long-term success, bridging business needs and technical delivery for a SaaS HR management platform.
Responsibilities
- Serve as primary client contact throughout their lifecycle
- Lead implementation and onboarding processes
- Translate business requirements into technical specifications
- Design and deliver customized training sessions
- Manage client relationships and identify retention risks
- Provide ongoing advisory on platform optimization
Requirements
- 1+ years in client-facing positions (Business Analyst, Implementation Specialist, or Technical Account Manager) in SaaS
- Exceptional presentation and communication abilities
- Strong analytical skills with business process documentation experience
- Degree in Business, IT, Communications, or related field
Skills
`Business analysis` · `Client relationship management` · `Requirements engineering` · `Training delivery` · `SaaS` · `Project facilitation`
What we offer
- Attractive remuneration package
- Guaranteed career growth