Trainee Client Support

About the Role

Provide multi-channel customer support, manage POS system installations at client sites, and troubleshoot software and hardware issues.

Responsibilities

• Provide customer assistance via multiple channels
• Manage POS system installations at client sites
• Demonstrate software capabilities to clients
• Resolve technical hardware and software issues
• Gather customer feedback and bug reports
• Coordinate with Software Development Team for solutions

Requirements

• Currently pursuing or recently completed IT/Computer Science diploma or certificate
• Foundational understanding of computer hardware and software installation
• Strong interpersonal and customer service abilities
• Effective troubleshooting and problem-solving competencies
• Availability for client site visits and installations

Skills

`Customer Support` · `POS Systems` · `Software Troubleshooting` · `Hardware Diagnostics` · `Networking` · `Issue Resolution`

How to apply

Or apply online: https://itpro.lk/job/14143/trainee-client-support-at-epinics/