Duty Officer

Hatton National Bank•location_onColombo, Sri Lanka

work_historyFull-Timehome_workOn-site

About the Role

The Duty Officer at HNB will oversee daily branch operations, ensuring service quality, compliance with banking procedures, and efficient handling of customer transactions and escalations.

Responsibilities

Supervise daily branch operations and staff performance
Ensure compliance with bank policies and regulatory requirements
Handle customer escalations and complex transactions
Monitor cash management and vault operations

Requirements

Degree in Business Administration, Finance, or related field
Experience in banking operations
Strong leadership and communication skills
Knowledge of Central Bank of Sri Lanka regulations

Skills

`Branch operations` · `Customer service` · `Banking compliance` · `Team supervision` · `Problem resolution`

How to apply

Or apply online: https://xpress.jobs/Jobs/View/291225