Onboarding & Operations Executive

Pathfinder Global•location_onColombo, Sri Lanka

work_historyFull-Timehome_workOn-site

About the Role

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Onboarding & Operations Executive at Pathfinder Global | Vertex Jobs

Onboarding & Operations Executive

Pathfinder Global•location_onColombo, Sri Lanka

work_historyFull-Timehome_workOn-site

About the Role

Support the onboarding and operational delivery of Pathfinder's AI platform to global airport and retail clients, coordinating across technical and client-facing teams.

Responsibilities

Manage end-to-end client onboarding processes for new platform deployments
Coordinate between technical, sales, and client teams during go-live phases
Monitor and report on operational metrics and client health
Resolve client queries and escalate technical issues as needed
Develop and improve onboarding documentation and playbooks
Support sales team with client presentations and demonstrations

Requirements

Bachelor's degree in business, IT, or related field
2+ years experience in operations, customer success, or client onboarding
Strong organizational and project management skills
Excellent English communication skills
Technology-literate with ability to learn new platforms quickly

Skills

`Client Onboarding` · `Operations` · `Project Coordination` · `Communication` · `CRM` · `Data Analysis` · `Customer Success`

What we offer

Competitive salary
EPF/ETF
Exposure to global tech clients

How to apply

Or apply online: https://www.topjobs.lk/applicant/vacancybyfunctionalarea.jsp?FA=SMM

About the Company

Pathfinder Global

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A technology company providing AI-powered solutions for airports and shopping centers globally, offering real-time revenue transparency, lease management, and a GenAI platform bridging digital and physical retail.

Industry: Technology – AI for Airports & Retail

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