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Operations Manager
Sundaras Resorts & Hotels PTY•location_onDambulla, Sri Lanka
work_historyFull-Timehome_workOn-site
About the Role
Lead all operational functions at a resort in Dambulla's Cultural Triangle, ensuring exceptional guest experience and efficient day-to-day management.
Responsibilities
- Oversee daily resort operations across all departments
- Lead and develop department heads and their teams
- Drive revenue across rooms, F&B, and ancillary services
- Maintain operational standards and brand quality
- Manage operational budgets and control costs
- Build relationships with tour operators and travel partners
- Handle guest feedback and escalated complaints
Requirements
- Degree in hospitality management or equivalent
- Minimum 5 years hotel or resort operations management experience
- Strong financial acumen and P&L management skills
- Excellent communication and leadership abilities
- Experience in heritage or cultural tourism destination preferred
Skills
`Hotel Operations` · `Revenue Management` · `Team Leadership` · `Guest Relations` · `F&B Management` · `Rooms Division` · `Financial Reporting` · `Budgeting`
What we offer
- Accommodation provided
- Meals on duty
- Competitive salary
- EPF/ETF
How to apply
Or apply online: https://www.topjobs.lk/applicant/vacancybyfunctionalarea.jsp?FA=HRF