Operations Manager

About the Role

Lead all operational functions at a resort in Dambulla's Cultural Triangle, ensuring exceptional guest experience and efficient day-to-day management.

Responsibilities

• Oversee daily resort operations across all departments
• Lead and develop department heads and their teams
• Drive revenue across rooms, F&B, and ancillary services
• Maintain operational standards and brand quality
• Manage operational budgets and control costs
• Build relationships with tour operators and travel partners
• Handle guest feedback and escalated complaints

Requirements

• Degree in hospitality management or equivalent
• Minimum 5 years hotel or resort operations management experience
• Strong financial acumen and P&L management skills
• Excellent communication and leadership abilities
• Experience in heritage or cultural tourism destination preferred

Skills

`Hotel Operations` · `Revenue Management` · `Team Leadership` · `Guest Relations` · `F&B Management` · `Rooms Division` · `Financial Reporting` · `Budgeting`

What we offer

• Accommodation provided
• Meals on duty
• Competitive salary
• EPF/ETF

How to apply

Or apply online: https://www.topjobs.lk/applicant/vacancybyfunctionalarea.jsp?FA=HRF